the Road to recovery
Designed for High-Stress Moments
About Belfor
When disaster impacts a home or business, customers need clarity and reassurance, not more complexity. The traditional claims and restoration process often involves phone calls, email chains, manual documentation, and limited visibility into progress.
Industry: Disaster Recovery | Property Restoration
Year: 2023-Present
The Challenge
BELFOR recognized the need for a more modern, customer-centered solution, one that would make it easier to report claims, understand project status, and stay informed throughout the restoration journey.
The objective was not simply to digitize the process, but to create an experience that builds confidence during a critical moment.
Clarifying Outcomes & Goals
Success doesn’t happen by guessing; we started by understanding the business and its goals, before digging deeper to define its customers and understand their needs.
Improve Customer Confidence
By centralizing tools and documentation into one mobile platform, technicians can complete tasks faster and with fewer administrative bottlenecks.
Improve Accuracy
Standardized workflows reduce inconsistencies, ensuring cleaner reporting and better downstream visibility.
Real-time Response & Visibility
Leadership and operations teams gain immediate access to field data, accelerating decision-making and resource allocation.
Empathy & Understanding
Built for Real-World Conditions
This product was built with empathy at its core. Users may be dealing with property damage, displacement, or financial strain, so the interface prioritizes simplicity over complexity. Clean layouts, step-by-step guidance, and straightforward language help reduce cognitive load during a stressful time.
Performance and reliability were equally critical. The application integrates securely with internal systems to ensure accurate, up-to-date information while maintaining the scalability required to support national operations. The result is a mobile experience that feels calm and dependable, even when circumstances are not.
Simple, Accessible, Transparent
Continuous Evolution, Long-Term Impact
Our partnership extends beyond launch. The application continues to evolve through iterative enhancements informed by user behavior, feedback, and operational needs. Performance optimizations, feature updates, and system integrations ensure the platform remains aligned with both customer expectations and enterprise requirements.
Meaningful Customer Impact
Real-Time
Claim tracking and project visibility
Faster
Digital claim submissions
Reduced
Inbound status inquiries
Improved
Customer confidence and transparency
Scalable
Platform built for long-term growth
By offloading strategy, design, and development to Magnetic, Belfor gained specialized expertise, faster release cycles, and scalable engineering capacity.
There when it matters
Unparalleled support
We help shape what’s possible.
Top companies understand the importance of evolution. Our 12-year partnership with Speedway was driven by early adoption and pushing innovation.